Terms and Conditions

By using my services, you agree to the following Terms of Service, which aim to establish a clear, respectful, and safe framework for both parties.

1. Appointment Cancellation and Modification

Time management is essential to the proper functioning of my practice.

48-Hour Notice: Any modification or cancellation must be made at least 48 hours in advance.
Late Cancellation: For any change made within this 48-hour window, administrative fees representing 50% of the session rate will be required.
No-Show or Same-Day Cancellation: Unreported absences or cancellations made on the day of the meeting will be billed at 100%.

2. Financial Responsibility and Receipts

Payment: Payment is due on the day of the session, preferably via Interac e-Transfer.
Insurance Receipts: Receipts are issued under the category Naturopathy. It is your responsibility to verify with your insurer if these services are covered by your contract and to submit your reimbursement claims.
Notice regarding Industrial Alliance: Please note that Industrial Alliance regularly refuses reimbursement for services offered by members of CITRAC. I invite you to validate this point with them directly.

3. Nature of the Approach and Professional Boundaries

Approach: As a TRA, Therapist for Relationship Assitance®, I use the Creative Non-Directive Approach (ANDC®) to support you in your personal and relational development.
Differentiation (Bill 21, Chapter 28): I am neither a psychologist, nor a psychotherapist, nor a doctor. Relationship aid does not constitute the practice of psychotherapy or medicine. I do not provide any diagnosis and offer no treatment for mental health disorders.
Obligation to Refer: Should it appear that your needs exceed my field of competence, it is my ethical duty to refer you to the appropriate authorities (doctor, psychologist, etc.).

4. Punctuality and Session Conduct

Respect for the Schedule: Out of respect for my entire clientele, sessions end at the scheduled time, even in the event of a delay on your part.
Significant Delay: In the event of an excessive delay, I reserve the right not to hold the session (particularly for couples). The 50% fee will then be applicable.
Couples Therapy: The simultaneous presence of both partners is required to begin the session.

5. Commitment and Consent

Voluntary Process: You undertake this process voluntarily and are responsible for the actions taken to achieve your goals. You are free to end the sessions at any time.
Transparency: You agree to inform me of any significant change in your physical or psychological state of health during our follow-up.

6. Confidentiality and Privacy Protection

Written Consent: No information will be transmitted to a third party without your written and signed consent.
Legal Exceptions: Confidentiality may be lifted without your consent in cases provided for by law: immediate threat to your safety or that of others (serious risk of suicide or homicide), youth protection, or by court order.
Law 25: I, Alexandre Boutin, TRA®, am the person responsible for the protection of your personal information. For any request related to your data, please use the contact form on this site.
For more details, please read my privacy policy.

7. Public Protection and Filing a Complaint

If you believe that a behavior was inappropriate or if you have doubts about the services received, you may file a formal complaint with the CITRAC Discipline Committee. To submit a complaint: Address your request in writing to the following address: plainte@citrac.ca Your document must include:

Your personal identification information
The reason for the complaint and the prejudice suffered
Your written consent allowing the Committee to consult your file
A solemn declaration attesting to the accuracy of the facts provided.

The Discipline Committee will conduct a fair investigation. Depending on the nature of the offense, sanctions can range from a reprimand to permanent dismissal from the association.

Need assistance filing a complaint?

Contact the CITRAC secretariat: 514-529-6088 or 1-877-932-2195