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PRIVACY POLICY

As a TRA, Therapist for Relationship Assitance®, I, Alexandre Boutin, understand the importance of confidentiality, particularly within the framework of human support. I am committed to protecting the privacy and personal data of my clients and the visitors to my website.


This policy describes how I collect, use, and protect your information in accordance with Quebec’s Law 25.

By using my services, you accept the terms of this policy.


1. What data is collected?


I collect the following types of data:


    • Directly from you: Name, email address, phone number, civic address, and any information provided via my contact form or during the opening of your file.
    • Consultation Data: Session notes necessary for professional follow-up, in accordance with CITRAC standards.
    • Technical Data (WHC.ca): IP address, browser type, and browsing behavior (via basic cookies) to ensure the security and optimization of my site.


2. How is your data collected?


Data is collected in four ways:


    • Via my website: When you complete a contact form.
    • Via L’Assistemps: For appointment scheduling. Only basic identification information (name, contact details, date of birth) is collected there to facilitate billing and the management of your client file. L’Assistemps is a Quebec-based platform compliant with Law 25.
    • Session Notes: Follow-up notes are taken after—never during—our sessions and are kept locally by me.
    • Via Facebook: If you interact with my advertisements or professional page, Facebook may collect data according to its own privacy policy.


3. Use of your data


Your data is used strictly for:


    • Service provision: Providing relationship aid sessions and managing your client account.
    • Communications: Sending appointment reminders (via L'Assistemps) or responding to your inquiries.
    • Session security: Using Google Meet for videoconferencing.
    • Legal compliance: Meeting my obligations toward CITRAC and the requirements of Bill 21.


4. Data Safeguarding and Protection


I prioritize the security and confidentiality of our exchanges:


    • Email communications: I use the Gmail (Google) platform for our electronic exchanges. While Google offers advanced security measures, I recommend limiting the sharing of highly sensitive information via email.
    • Simplified Management (L'Assistemps): For appointment booking and basic administrative management, I use L’Assistemps. The only data stored there are your last name, first name, email, phone number, date of birth, and appointment dates.
    • Session Notes (Local Backup): For enhanced confidentiality, your professional support notes are kept locally under my immediate care and are not stored on third-party servers or in the "cloud."
    • Financial Data: No banking or credit card information is collected on my site or platforms, as payments are made via Interac e-Transfer.
    • Retention: In accordance with CITRAC standards, your administrative data and clinical notes are kept for a period of seven (7) years after the last session, then securely destroyed.


5. Your Rights


You hold the following rights regarding your personal information:


    • Right of access: To consult the data I hold about you.
    • Right of rectification: To request the correction of inaccurate information.
    • Right to erasure: To request the deletion of your data (subject to my professional retention obligations).
    • Right to withdraw consent: You may withdraw your consent to the use of your data at any time.


6. Cookies and Third-Party Technologies


Facebook: I use advertising tools (cookies/pixel) to measure the effectiveness of my ads. You can manage your advertising preferences directly on Facebook.


Google Meet: Although sessions are encrypted, you are responsible for the security of your own internet connection during calls.


7. Contact Us


For any questions regarding this policy or to exercise your rights, I am the person responsible for the protection of personal information:

 Alexandre Boutin, TRA® Therapist for Relationship Assistance.


To reach me securely, please use the contact form, specifying the subject of your request. I am committed to responding to you within 30 days, in accordance with the law.


8. Your Rights and Recourse


The of your privacy is at the heart of my practice. If you feel that I have not adequately addressed your questions regarding your personal information, you may contact the Commission d’accès à l’information du Québec, the body responsible for ensuring respect for your rights in this matter:


Commission d’accès à l’information du Québec

Phone: 1 888 528-7741

Website: www.cai.gouv.qc.ca


Last updated : 2026-04-20